We currently aren’t accepting applications for new Auto, Home or Funeral insurance policies, however we’re still on hand to help our customers.

Need help with an existing Virgin Money Insurance policy?

Please call us on:​​

General enquiries 0861 50 60 70

Claims 0861 50 60 70

Virgin Money Insurance is underwritten by 

AIG South Africa Limited is a Licensed Financial Services Provider FSP No. 15805 Reg. No. 1962/003192/06​

AIG LIFE South Africa Limited is a Licensed Financial Services Provider FSP No. 15804 Reg. No. 2001/016602/06

Need to make a claim?

We make claiming fast and painless. Here’s what you need to do:

Step 1: Be prepared

Make sure you’ve got all your policy documents.

Car claim: Have information about the place of the incident and the other car and driver as well.

Home claim: If possible, take photos or videos of your damage.

Funeral claim: Make sure you’ve got all your documents about the policy and the deceased.

Step 2: Get in touch 

Give our claims team a call on 0861 50 60 70

Step 3: leave it with us

Leave your claim in our hands. Your time is valuable, so we make claiming as painless as possible, with minimal requests and paperwork.

FAQ – Auto and Home

Is my car insurance policy still valid?

Yes, your insurance policy will be honoured.

I need to make changes to my auto and home policy, what do I do?

You can make changes by giving us a call on 0861 50 60 70.

My insurance policy has lapsed, can I reinstate it?

We can reinstate your policy.

How do I cancel my insurance policy?

You can cancel your policy at any time. Just give us a call on 0861 50 60 70.

Is there an admin fee for any changes to my policy?

No, you don’t have to worry about admin fees or charges.

What happens if I get a new car or my personal circumstances change?

Yes, we can add your new car or make necessary changes to the policy. 

What happens to my cashback bonus?

Should a cashback bonus be payable, this will be calculated on the 1 March 2019, the amount payable will be communicated to you and will be paid by the end of May 2019. 

What happens if I need to make a claim?

Just give us a call on 0861 50 60 70 and we’ll walk you through the process.

How do I access my policy documents?

Just give us a call on 0861 50 60 70.  We’ll email or post them to you in no time.

Will the terms of my policy change?

There are no changes to the terms of your policy.

The information above is subject to change and any changes will be updated on this website.

FAQ – Funeral

Is my funeral insurance policy still valid?

Yes, your funeral insurance policy is still active and all your benefits remain unchanged.  AIG will continue to administer your policy and manage your claims. 

I need to make changes to my policy, what do I do?

You can make changes by giving us a call on 0861 50 60 70.

I missed a premium payment. What happens now?

If you miss a premium payment no stress, you can contact us on 0861 50 60 70 to make arrangements or if the single missed payment was due to “insufficient funds” we will attempt a double debit on your selected debit date next month.

How do I cancel my insurance policy?

You can cancel your policy at any time, the cancellation will take effect from the 1st of the following month . Just give us a call on 0861 50 60 70

Is there an admin fee for any changes to my policy?

No, you don’t have to worry about admin fees or charges.

What happens to my funeral cover?

Your funeral cover remains unchanged, according to your policy documents, AIG will continue to be the insurer of your policy and will process any claims.

What happens if I need to make a claim?

Just give us a call on 0861 50 60 70 and we’ll walk you through the process.

How do I access my policy documents?

Just give us a call on 0861 50 60 70.  We’ll email or post them to you in no time.

Will the terms of my policy change?

The terms and conditions of your policy will remain unchanged.

The information above is subject to change and any changes will be updated on this website.

approved car repairers

RepairerAddressContact Number
Barloworld Coachworks13 Diesel Road, Isando, 1600011 573 2100
Mini Maxi Panel Beaters45 S Main Reef Rd. Springs, 1559011 815 6470
Dino’s Auto BodySam Green Road, Elandsfontain, 1401011 828 7791
Danmar BenoniGoud Street, Rietpan, Benoni, 1465011 973 2878
Danmar Meadowdale269A Fleming Road, Meadowdale, Germiston, 1401011 454 0240
Danmar Ophirton39 Earp Street, Ophirton, Booysens, 2091011 377 0300
West Rand Panel Beaters84 Main Reef Rd, Roodepoort 1724011 760 1705
Danmar West Rand1014 Anvil Road, Roodepoort, 1709011 288 0800
Danmar West Rand – Commercial1015 Anvil Road, Roodepoort, 1709011 288 0800
Galliga AutobodyLe Roux Ave, Halfway House 1683011 805 0173
Jock’s Autobody205 Mitchell St, Pretoria 0183012 327 4950
Precision Auto Spray219 Mitchell St, Pretoria 0183012 327 4937
Auto GalleryBayers Naude Drive, Honeydew, Roodepoort, 1724011 794 3705
BB Cars18 5th Street, Wynberg, 2090011 887 3120
Renew-It Sandton743 Pretoria Main road, Sandton, 2063011 444 6390
Renew-It RandburgCnr Hammer & Gerhardus Roads, Strijdompark011 792 2350
Renew-It EdenvaleDick Kemp Street, Edenvale011 453 0606
Renew-It GreenstoneCorner Hereford Road and Ayshire Avenue, Modderfontein, Edenvale, 1610011 786 7127
Proline Autobody9 4th Street, Wynberg011 786 0786
Proline Express49 Rivonia Road, Sandhurst011 783 1888
Auto Magic CenturionJet Building A1, 2180 Theron Street, Lyttelton Manor Ext 8012 661 1003
Global Autobody Approved Repair Centre78 Plane Road, Spartan, Kempton Park, 1619011 975 4626
Savannah Coachworks382 Soutter Street, Pretoria West, 01830123277560
Precision Repair Centre Centurion10 Skopsuil Close, Theuns Street, Hennopspark Ext 79, Centurion012 653 2121
Imperial Auto Body Jet Park40 Springbok Road, Bartlett, Boksburg011 396 6900
Renew-it Rivonia1 Rivonia Crossing, C/O Rivonia Road & Witkoppen, Sunninghill /Rivonia, Sandton, Gauteng, 2146010 271 0200
Truck and Car Body Repairs5 Sophia Road, Booysens, 2001011 433 2490
MF Auto Body38 North Rand Rd, Cnr Herman Pieters, Hughes, Boksburg011 823 3362
Pro-Beat Autobody211 Charlotte Maxeke (Mitchell) Street, Pretoria West, Gauteng012 327 4541
Ger-Matic Autobody234 Propshaft Road,Samcor Park, Silverton, Pretoria, Gauteng, 0127012 803 3667
FR Auto PanelbeatersMain Lawley Road, Anchorville Lenasia Ext.6011 857 1471
Silver Lakes Auto Clinic53 Bosberg Close, N4 Gateway Industrial Park, Willow Park Manor X65, Pretoria East, Gauteng, 0184012 327 0488
RepairerAddressContact Number
Finesse Panel Beaters277 Point Road, Durban, 4001031 332 8974
Sinclairs Panelbeaters23 Intersite Avenue, Springfield Park, Durban, 4051031 367 0840
Clark and Kent360 Sydney Road, Dalbridge, Durban031 205 7251
Ross Champion Durban335 Mahathma Ghandi Road, Durban031 337 7585
Ross Champion Pinetown135 Old Main Road, Pinetown031 701 9226
Ross Champion Umhlanga37 Flanders Drive, Mt Edgecombe031 555 0050
Durban Central Panelbeaters407 Mahathma Ghandi Road, Durban031 332 4141
Technostar190 KE Masinga Road, Durban0313659400
Color Tech57 Hunslett Road, Phoenix Industrial Park, Durban, 4080031 500 9109
Durban South Panel Beaters232 Sydney Road, Durban, 40010313053409
Durban South Panel and Paint3 Transport Drive, Prospection, Durban, 4113031 902 9534
Ravens Panelbeaters324 Boom Street, Pietermaritzburg, 3201033 345 1940
Brice’s Panel Shop391 Boom Street, Pietermaritzburg, 3201033 342 5980
Hugo’s Panel Shop220 Victoria Road, Pietermaritzburg033 394 0294
RepairerAddressContact Number
OFS Panel Beaters49 Fritz Stockenstrom Street, East End, Bloemfontein, 9300051 409 6500
Ashlee Panelshop58 Harvey Road, Oranjesig, Bloemfontein, 9301051 448 5900
Technicolour13 Mill Street, Hamilton, Bloemfontein051 435 5375
Willie Kruger AutobodyBomer School, Haldon Road, Bloemfontein051 522 2771
RepairerAddressContact Number
Imperial Autobody 14 Michigan Avenue, Cape Town021 380 9100
Danmar Autobody7 Buitengracht Street, Cape Town021 418 0399
Faber Coachworks Montague Gardens21 Long Claw Drive, Marconi Estate, Montague Gardens021 200 8540
Faber Coachworks Epping6 Moorsam Avenue, Epping, Cape Town021 200 8475
Smith and Santos14 Kanarie Road, Landsdowne, Cape Town021 797 5390
Dals Motor Group25 Montague Drive, Montague Gardens, Cape Town021 551 4394
Dals Claremont11 Myhof Street, Claremont, Cape Town021 672 1680
CMC Auto Panel5 Koper Street, Brackenfell, Cape Town021 982 8561
Dals Libertas10 Voortrekker Road Cnr Vanguard Drive, Goodwood021 591 3224
KPG Benefits
Expedited claims handling
Low-cost claims automatically authorised
Direct communication between KPG and Assessors
World-class repair facilities
Manufacturer approved repairers
AIG evaluated repair facilities
Secure storage facilities (14 Days Free)
Transport facilities (client collection and drop-off)
Agreed Service LevelsIndustry Standrard Service
Recovery/Redelivery radius70kms40kms
Towing Fee per kmR6,00R 9.00 average
Delivery Fee per kmR5,00R 9.00 average (towing standards)
Repair WarrantyLifetime3 Years – Lifetime Warranty on Paint only
Courtesy CarsSupplied on vehicle re-work and/or unacceptable repairsCourtesy Cars rarely available
Storage14 days free48hrs free